Category: Doing Business Overseas

Banks and credit unions will invest in their customer and member engagement offerings in 2023 as more clients desire relationship banking. Financial institutions (FIs) plan to invest in digital improvements, physical branch support, contact center technology, marketing, operations and loan technology, according to the report “ENGAGE 2023: Customer Engagement in Banking: Annual Trends Report” released…

Small- and medium-sized businesses (SMBs) must navigate several challenges during their first years in business.  Understanding the needs of SMBs is critical, as more than 50% of small businesses fold within the first five years, according to the Bureau of Labor Statistics.  Banks that create strategies to help support SMBs can become an integral part…

Michael Lehmbeck, CTO, BankUnited Michael Lehmbeck, chief technology officer at BankUnited, will join the panel discussion “At the core: strategies for addressing legacy core systems” at the Bank Automation Summit U.S. 2023 on Thursday, March 2 at 2:15 p.m. ET. The Summit will take place March 2-3 at the Westin Charlotte in Charlotte, N.C., and…

As we approach the 2023 launch of the FedNow service, banks across the U.S. must consider whether they are ready for real-time payments — both technologically and operationally. The 24/7/365 nature of instant payments will likely present new challenges for community banks, but proper preparation will go a long way toward supporting more seamless transition.…

JPMorgan Chase & Co. has signed the final terms to acquire a 48.5% stake of Greece’s payment firm Viva Wallet, according to press reports in the country. The U.S. bank will buy out all the minority holders for an amount that is expected to be above €820 million ($869 million), the news website kathimerini.gr reported,…

Compliance solutions provider Fenergo has hired former Truist executive Tracy Moore as its director of strategy in the Americas. In her new role, Moore will be responsible for the development and execution of Fenergo’s business strategy and go-to-market plan, as well as client relationships and fulfilling its digital transformation objectives, according to a Fenergo release.…

Multi-currency payment services company Conotoxia launched multi-currency card 2.0. The update enables cardholders to add users to their card. The multi-currency card 2.0 enables cardholders to hold accounts in 20 currencies and pay in more than 160 currencies. Multi-currency payment services company Conotoxia is making it easier for users to share payment cards with friends,…

Bucking a trend among technology companies, money transfer fintech Wise will add 250 employees — an increase of more than 41% — to its U.S. team in 2023. London-based Wise saw a 58% increase in revenue over the first six months of its fiscal 2023 in its North American business compared with the same period…

Glia and Jack Henry announced a partnership this week that will integrate Glia’s Digital Customer Service into Jack Henry’s Banno digital banking platform. The integration will enable a wider number of banks and credit unions to interact with their customers via digital channels such as voice and video banking. Glia and Jack Henry are both…